CONDITIONS OF THE PRIVACY POLICY: This Privacy Policy explains Gaiapop’s practices, including its customers’ choices, regarding the collection, use, and disclosure of certain information, including your personal information, by BKS Media Inc (“Gaiapop”). You, the user of, defined throughout this document as “You”, “Yours”, and all other correlated pronouns. This Privacy Policy (the “Privacy Policy”) indicates how your information and personal data will be collected, processed, shared and stored due to the use of Gaiapop services (the “Personal Data”). This document should be read in conjunction with our Terms of Use, which contain an overview of the Gaiapop services and, without prejudice to other definitions assigned in this Privacy Policy, the definitions contemplated in the Terms of Use apply to this Privacy Policy. When you use Gaiapop services, you entrust us with your data and information, Personal Data and third party information and will invariably act as a third party’s personal data controller. We are committed to preserving that trust. Therefore, we have prepared this document in order to clarify what Personal Data will be collected from users of the Gaiapop services. 

NOTE: Acceptance of our Privacy Policy will occur when you check the corresponding option on the website at the time of creating your login. With this acceptance, you immediately and expressly accept the processing of your data and third party data for each of the purposes described by us in this document. This will indicate that you will be aware and in full alignment and in agreement with how we will use your information and your data and / or third party data. If you do not agree with this Privacy Policy, please do not accept it and do not continue using the Gaiapop services. However, if this happens, please explain to us why you do not agree through the channels indicated at the end of this Privacy Policy so that we can improve our Privacy Policy. This document has been written in a simple and accessible way, providing various examples of data collection and processing, so that you can read and understand how we use Personal Data. To help provide you with a safe and comfortable experience while using Gaiapop services, we have divided this Privacy Policy as follows to facilitate your understanding:

  1. What types of data do we collect? 
  2. What is the purpose of processing data? 
  3. How does data disclosure work? 
  4. Who do we share you data with? 
  5. International data transfer. 
  6. Cookies 
  7. What are the rights of the interested parties? 
  8. How long will the data be stored? 
  9. How does information security work? 
  10. How to talk to Gaiapop? 
  11. Changes in the Privacy Policy. 
  12. Position. 

In general, the Personal Data that you or other users provide us is used so that you or these third parties can take advantage of the services of Gaiapop, as well as improve them. We use personal data in accordance with the forms presented in the following table, with their respective legal bases, which authorize their treatment:

  • Information you provide to us: Gaiapop collects the information you provide to us, including:
  • Your name, email address, address or zip code, payment form(s), and telephone number. In certain countries, we collect a national identification number for the purposes of collecting and enforcing tax laws. Information is collected in various ways, including when you provide it when using the service, interacting with Gaiapop customer service, or participating in surveys or marketing promotions;
  • Information when you choose to rate titles, establish your personal preferences and settings (including preferences configured in the “Account” section of our website), or provide information to Gaiapop, either through the Gaiapop service or others.
  • Information collected automatically by Gaiapop: Gaiapop collects information about you and your use of the Gaiapop service, your interactions with Gaiapop and Gaiapop advertising, as well as information about your computer and other devices used to access the Gaiapop service (such as video games, smart televisions, devices phones, set-top boxes and other streaming devices). Such information includes:
  • Your activities on the Gaiapop service, such as selected titles, assisted title history and searches;
  • Your interactions with our emails, text messages, and messages sent through online and push communication channels;
  • Details about your interactions with customer service, such as the date, time and reason for the contact, the transcript of the chat communication and, in the case of calls, your phone number and call recordings;

Identifiers or other unique device identifiers;

  • Network device identifiers (also known as advertising identifiers), such as those included in certain mobile devices, tablets and streaming devices (see the section “Cookies and Internet advertising” below for more information);
  • Device and software characteristics (such as type and configuration), connection information, statistics on page views, forwarding source (for example, source URLs), IP address (which can tell Gaiapop your approximate geographic location ), browser and standard data from the Internet server logs;
  • Information collected by the use of cookies, web beacons and other technologies, including advertising data (such as information on the availability and distribution of ads, the website URL, as well as the date and time). (See the “Cookies and Internet Advertising” section for more details.)
  • Information obtained from partners: Gaiapop collects information from other companies with which you have a relationship (“Partners”). These Partners may include (depending on the services you use): your Internet or TV service provider, or other providers of media streaming devices that make our service available on your device; mobile operators or other companies that provide services and receive payment for the Gaiapop service and transmit it to us; and providers of voice assistant platforms that allow interaction with our service through voice commands. The information that Partners provide to us depends on the nature of the partner’s services and may include: • Media search queries and commands performed on partner voice assistant devices or platforms; • Service activation information, such as your email or other contact information; • Device IDs or other unique identifiers used in user authentication, the Gaiapop service signing experience, partner payment processing, and content display v through portions of the partner user interface. • Information from other sources: Gaiapop also obtains information from other sources. We protect this information in accordance with the practices described in this Privacy Policy and we comply with any additional restrictions imposed by the data source. These sources vary over time, but can include: • Service providers that help us identify a location based on your IP address to personalize our service and for other purposes consistent with this Privacy Policy; • Payment service providers who provide us with payment information or updates to this information based on their relationship with you; • Online and offline data providers, from whom we obtain demographic data, interest-based data and data related to online advertisements; • Sources available to the public, such as open government databases.
  1. Use of information


Gaiapop uses the information to offer, analyze, administer, improve and personalize our services and marketing efforts, to process your applications, orders and payments, and to communicate with you about these and other matters. For example, Gaiapop uses the information to:

  • Determine your approximate geographic location, offer localized content, personalized recommendations for movies and series that, in our evaluation, could be of interest to you. 
  • Determine your Internet service provider and help our team to respond quickly and efficiently to your questions and requests
  • Coordinate with Partners to make the Gaiapop service available to subscribers and provide non-subscribers with information on the availability of the Gaiapop service according to the specific relationship you have with the Partner
  • Prevent, detect and investigate potentially prohibited or illegal activities, including fraudulent activities, and apply our terms (such as determining your eligibility for free use) • Analyze and understand our audience, improve the service (including the user interface) and optimize the selection of content, recommendation algorithms and transmission
  • Communicate with you about the service so that we can send you news about Gaiapop, details on new features, content available on Gaiapop, special offers, promotional announcements, market research, and to assist you with operational requests such as password reset requests. These communications can be made through various methods such as email, push notifications, text messages, online messaging channels, and the corresponding identifier communications (described below). Please see the “Your Choices” section of this Privacy Policy for information on how to set and modify your communication preferences.


  1. What is the purpose of the data use? 

Gaiapop may process and / or allow the processing of Personal Data for various purposes: 1. Provide and maintain Gaiapop services; 2. Notify you of changes to the Gaiapop services; 3. Provide customer service and support; 4. Provide analysis or valuable information so that we can improve Gaiapop services; 5. Supervise the use of Gaiapop services, including maintaining the security of users and clients; 6. Detect, prevent and solve technical problems. 



Gaiapop may disclose your data in good faith in the sense that such disclosure is necessary to: 1. Comply with a legal obligation; 2. Protect and defend the rights or property of Gaiapop; 3. Prevent or investigate possible irregularities related to Gaiapop services ; 4. Protect the personal safety of users of the Service or the public; 5. Protect against legal liability. 


For technical reasons specific to Gaiapop services, we may work together with other drivers(Do you mean proviers? Don’t know what “drivers” is referring to). In this way, we reserve the right to share your information whenever possible, anonymously, that is, guaranteeing anonymity, in order to preserve the privacy of users to the extent of (Something is clearly missing here.)

possible and, as mentioned, we will not share sensitive personal data with anyone in order to obtain any financial advantage from such data exchange. This means that we will in no way carry out any type of sale, portability, transaction or commercialization of Sensitive Personal Data without your proper and unequivocal consent. 

WARNING: To safeguard and protect our rights, we reserve the right to access, read, preserve and disclose any data that we believe is necessary to comply with a legal obligation, court order, or any order or application of the competent authorities; enforce or enforce our Terms of Use and other agreements; or protect the rights, property, or safety of Gaiapop, our employees, our users, or others. 

NOTE: Our Service may contain links to other sites that are not operated by Gaiapop. If you click on a third party link, you will be directed to the third party website. Therefore, we strongly recommend that you review the Privacy Policy of all the websites that you visit. Gaiapop will disclose your data for specific purposes and to third parties, as described below: 

  • Service Providers: Gaiapop may contract with other companies, agents or third parties (the “Service Providers”) to provide services on behalf of Gaiapop or to help you provide services for you. For example, Gaiapop contracts with service providers to provide marketing, communication, infrastructure and IT services, to personalize and optimize the Gaiapop service, process credit card transactions and other forms of payment, provide customer service, collect debt, analyze and improve data (including Gaiapop service interaction data) and conduct market research. In the course of providing such services, such Service Providers may have access to your personal or other information. We do not authorize these companies to use or disclose your personal data, except for the purpose of providing the services contracted by Gaiapop.
  • Partners: As described above, you may have a relationship with one or more of our Partners. In this case, we may share certain information with these Partners to coordinate with them the provision of the Gaiapop service to subscribers and to provide information on the availability of the Gaiapop service. For example, depending on the Partner services you use, we may share information:
  • to facilitate the receipt of payment for the Gaiapop service by the Member and the transfer of this payment to Gaiapop;
  • with Partners who operate voice assistant platforms that allow you to interact with our service through voice commands;
  • so that we can suggest to you, in the Partner user interface, the content and features available on the Gaiapop service. For subscribers, these suggestions are part of the Gaiapop service and may include personalized recommendations for the content to be viewed.
  • Promotional offers: Gaiapop may offer joint programs or promotions that require personal information to be shared with third parties. To carry out this type of promotion, Gaiapop may share your name and other personal information regarding the benefit that we are offering. Please note that these third parties are responsible for their own privacy policies. 
  • Protection of Gaiapop and others: Gaiapop and its Service Providers may disclose or use your personal information when Gaiapop or such companies have reasonable grounds to believe that such disclosure is necessary to (a) comply with any applicable law or rule, legal process or government request, (b) enforce applicable terms of use, including investigation of potential non-compliance violations, (c) detect, prevent or address illegal or suspicious activities (including payment fraud), technical or security issues , or (d) protect against violations of the rights, property or safety of Gaiapop, its users or the public as required or permitted by law. 
  • Transfer of ownership: In connection with any reorganization, restructuring, merger or sale, or transfer of assets, Gaiapop will transfer information, including personal information, provided the receiving party agrees to respect your personal information in a manner consistent with our Privacy Policy. During data exchange, whenever we transfer personal information to countries outside the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by law of applicable data protection.

You can also choose to disclose information about yourself in the following ways: 

  • Certain sections of the Gaiapop service may contain a tool that gives you the option of sharing information by email, text message or other sharing applications through the client software and applications installed on your device 
  • Social media plugins and similar technologies allow information to be shared. 
  • Social media plugins and applications are operated by the social networks themselves and are subject to their respective terms of use and privacy policies. 
  • Google Analytics: Google Analytics is a web analysis service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services and you can use it to contextualize and personalize ads from your own advertising network. You can disable certain features of Google Analytics through your mobile device settings, such as your device’s advertising settings, or by following the instructions provided by Google in its Privacy Policy: For more information on Google’s privacy practices, visit the Google Privacy & Terms web page: Important: We do not control or assume any responsibility for the content, Privacy Policy, or practices of third-party websites or services.

Gaiapop and our contracted service providers use cookies and other technologies (such as web beacons), as well as rechargeable device identifiers, for a number of reasons. For example, we use these technologies to facilitate your access to our services, which allows us to recognize you each time you return, and to provide and analyze our services. We also use cookies and redeemable device identifiers to obtain more information about our users and their likely interests and to personalize and send marketing or advertising messages. We want to inform you of our use of these technologies. Thus, this section explains what types of technologies we use, their function, and your choices regarding their use. What are cookies? Cookies are small data files, normally stored on your device while you browse and use websites and online services. Cookies are widely used to make websites work or function more efficiently, as well as to generate reporting information and help in the personalization of the service or advertising. Cookies are not the only types of technologies that enable this functionality. We also use other types of similar technologies. See the following items for more information and examples. What are redefinable device identifiers? Redefinable device identifiers (also known as advertising identifiers) are similar to cookies and are found on many mobile and tablet devices (for example, the “Advertising Identifier” [or IDFA] on Apple iOS devices and the “Code Google Ads” on Android devices) and on certain streaming devices. Like cookies, re-reliable device identifiers are used to increase the relevance of online advertisements.

Why Gaiapop’s use cookies and device identifiers can be redefined for free?

  • Essential Cookies: These cookies are strictly necessary to provide our online service or website. For example, we and our Service Providers may use these cookies to authenticate and identify our subscribers when they use our websites and applications, and we may provide services to them. Cookies also help us ensure that we comply with our Terms of Use, prevent fraud, and maintain the security of our service.
  • Performance and functionality cookies: These cookies are not essential, but they help us personalize and improve your online experience with Gaiapop. For example, they help us remember your preferences and prevent you from having to enter information that you have already provided (for example, during registration). We also use these cookies to collect information (such as popular pages, conversion rates, display patterns, number of clicks, and other information) about the use of the Gaiapop service by our visitors, so that we can improve and personalize our website and service. and perform

Market research. Deleting these types of cookies may result in limited functionality of our service.

  • Advertising cookies and network device identifiers: These cookies and re-reliable device identifiers use information about your use of this and other websites and applications, as well as your response to advertisements and emails, to serve you more relevant advertisements. These types of ads are called “interest-based ads.” Many of the advertising cookies associated with our service belong to our Service Providers.




We may transfer any Personal Data collected in Brazil to other countries. This transfer will be made when the company responsible for hosting your information is in foreign territory. We are based in Brazil and the data we collect is governed by Brazilian law. By accessing or using Gaiapop services or providing Personal Data to us, you agree to the processing and permanence of such data in Brazil, as well as the processing and transfer of such data to other countries, if applicable, at the sole discretion of Gaiapop. Your data, when transferred to other countries, may be subject to local laws and regulations.

Gaiapop will take all measures reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or country unless there are adequate controls, including security, of your data and other personal information.


You can always choose not to disclose your data to us, but keep in mind that some of this data may be necessary to register for Gaiapop services or use some of the features and products that are offered to you. Regardless, you will always have rights to the privacy and protection of your Personal Data. In addition to being concerned about the security of this data, we are also concerned that you have access and knowledge of all your rights in relation to your Personal Data. In this way, below we summarize all the rights that you have under the Brazilian sectoral laws related to data protection, which are: 1. Right of access; 2. Right of rectification; 3. Right of exclusion or cancellation; 4. Right of objection or opposition to treatment; 5. Right to restrict processing; 6. Right to explanation of the automated decision made based on your data; 7. Right to data portability; Y 8. Right to withdraw your consent. In this sense, below is a brief explanation and examples of some of these rights:
• Request access to your Personal Data. This right allows you to request and receive a copy of the Personal Data we hold about you. 

  • Request for rectification of your Personal Data. This right allows you, at any time, to request the correction and / or rectification of your Personal Data if you identify that some of them are incorrect. However, in the course of this correction, we will have to check the validity of the data you provide us. You can rectify some of your Personal Data by contacting Gaiapop by email [•]. 
  • Request for deletion or cancellation of your Personal Data. This right allows you to request the deletion of your Personal Data from our database. All data collected will be deleted from our servers when requested or when it is no longer necessary or relevant to offer Gaiapop services, unless there is some other reason for its maintenance, such as any legal obligation to retain data or the need to preserve it to safeguard the rights of Gaiapop. To change your personal information or remove it from our database, simply send an email to [•]
  • Right of objection to data processing. When we process your data based on our legitimate interest (or that of third parties) and there is something about your specific situation that makes you want to object to processing in this field, as you believe that it affects your fundamental rights and freedoms, you will also have the right to object to how we process your Personal Data. In some cases, we can show that we have legitimate reasons to process your data, which overlap with your rights.
  • Restrict the processing of your Personal Data. This right allows you to request the suspension of the processing of your Personal Data in the following scenarios: (a) if you want us to establish the accuracy of the data; (b) when you need the data to be retained even if we no longer need it, as necessary, to establish, exercise or defend legal claims; or (c) You have objected to the use of your data, but we need to verify that we have legitimate reasons to use it. 
  • Request clarification on the automated decisions made based on the data collected. We offer you the possibility to question a decision made automatically by our systems based on your data. You can request a manual review of this decision by one of Gaiapop’s professionals. 
  • Request the transfer of your Personal Data to you or to third parties. We will provide you, or to third parties you determine, your Personal Data in a structured and interoperable format. Please note that this right only applies to automated information that you initially provided for our use or when we use the information to enter into a contract with you. 
  • Right to withdraw consent at any time. You have the right to withdraw your consent, however this will not affect the lawfulness of any processing carried out prior to withdrawing your consent. If you withdraw your consent, it may no longer be possible to provide certain products and / or services v. And if this is the case, Gaiapop will notify you at the time of this.

You may need to request specific information from you to help us confirm your identity and protect your right to access your Personal Data (or to exercise your other rights). This is a security measure to ensure that Personal Data is not disclosed to anyone who has no right to receive it. Gaiapop may also contact you to get more information about your request in order to speed up the response. Gaiapop will try to respond to legitimate requests within a maximum period of 15 (fifteen) days after the validation of all the applicant’s information. From time to time, the request can be fulfilled in more than fifteen (15) days when the request is particularly complex or you have made multiple simultaneous requests. In this case, Gaiapop will notify you and keep you updated on the progress of your requests.

If you have any questions about these questions and how you can exercise these rights, feel free to contact Gaiapop at [email protected]




We will retain your Personal Data only for as long as is necessary to fulfill the purposes for which we collect it, including the purposes of complying with any legal, contractual, liability or request from the competent authorities.

In determining the appropriate retention period for Personal Data, we consider the amount, nature and sensitivity of Personal Data, the potential risk of harm arising from the unauthorized use or disclosure of your Personal Data, the purpose of processing your Personal Data and if we can achieve these ends through other means, through the applicable legal requirements.

And if you have registered an Account with Gaiapop services, your Account information will be kept for as long as you keep that Account active. If you request the deletion of your data and / or your Account, we will delete your data unless its maintenance is necessary to fulfill the purposes for which the data was collected, legal, contractual, responsible or request obligations from the competent authorities.




Your Account is protected with a password for your privacy and security. If you access your Account through a third-party website or service, you may have additional or different login protections through that site or service. You must avoid and avoid unauthorized access by third parties to your Account and Personal Data by selecting and protecting your password and / or other additional connection mechanism that can be implemented, appropriately and limiting access to your computer or device and browser, to the same time you log out after you have completed access to your Account.

In order to guarantee the security of your Personal Data, we adopt practices related to user authentication; encryption of data and content of transactions; intrusion prevention and detection; prevention of information leakage; periodic testing and analysis to detect vulnerabilities; protection against malicious software; traceability mechanisms; access controls and segmentation of the computer network; and maintaining data and information backups.

We strive to protect the privacy of your Account and other Personal Data that we keep in our records. However, we cannot guarantee complete security. Unauthorized account entry or use, hardware or software failure, and other factors can compromise the security of your Personal Data at any time, so please help us maintain a safe environment for everyone. In addition, in addition to adopting good security practices regarding your Account and your data, if you identify or become aware of something that compromises the security of your data, please contact Gaiapop immediately.

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Although we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.




If you believe that your personal information has been used in a manner incompatible with this Privacy Policy or your choices as the owner of this data, or if you have other questions, comments or suggestions regarding this Privacy Policy, as well as in cases of use of your data, you can contact us at the following contact addresses:

Email: [email protected]




As we are always looking to improve Gaiapop services, this Privacy Policy may be subject to updates and adjustments. Therefore, we recommend that you periodically visit this page to inform yourself of any changes. If relevant changes are made that require your new consent, we will post this update and request a new consent from you.




In compliance with the provisions of article 41 of Law No. 13,709 of 2018 (General Data Protection Law), they are designated as Guardians, [email protected]


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